Case Study 2

Industry: Mining


This client is public listed company and One of 50 Largest Companies by Market Capitalization in Indonesia. The company is engaged in the business of trading sector of mining products and mining services. The Company produces thermal coal from its mining sites which are located in Indonesia. Besides for domestic consumption, its coal is also exported to other countries. The company was awarded “100 Fastest Growing Companies” for its ability to maintain sustainability and rapid growth


As the company continues to invest in new mines to achieve its expansionary plans, it encountered difficulties, collaborating more effectively, monitoring its operations and performance more effectively.


KPISOFT started with a project to measure the employees performance through an online scorecard system. The objective is to allow each employee to view their performance via their laptop or a mobile phone. As such, employees can now access their achievements as well as understanding their job expectations. Similarly, the application also allows greater engagement between the Company and their employees as they can broadcast announcements, urgent notifications as well as corporate social videos and events to the employees.

KPISOFT further embarked on creating online dashboards and critical insights for the Senior Management team to monitor key leading indicators of performance and to facilitate real-time decision making on operational issues. All these are made possible through the mobile phone.


In 2017, the company almost double its revenue compared with 2016. Their gross margin was improved by 8%. With proper monitoring on its operations, the Management were able to make more informed decisions as well as rewarding performing employees.

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